Refund policy

Here at Moo-Moo Designs, we want our customers to be 100% satisfied.

RETURNS FOR STORE CREDIT ONLY.

Orders can not be refunded/cancelled once paid.

If for any reason you are unhappy with your purchase, we will gladly accept your return back within 15 days from the date of delivery in its original, unworn or unused condition with tags still INTACT. You will be issued a store credit, minus any shipping and handling costs. Please allow up to 5 days for your return to be processed.

Time Frame: Items must be SENT BACK to us no later than 15 days from the date your package was delivered. NO exceptions. We suggest using a tracking method, as we are not responsible for lost packages upon return. Be sure to plan 5-8 days for transit time.

•        An item(s) sent back after 15 days of delivery to the customer, will not be accepted. Buyer is        responsible for return shipping.                                                       

Not eligible:  Any sale, discount, or markdown item.

Gift Card: Physical or emailed Gift Cards are not eligible for refund.

 Requirements: Items MUST be returned in their original condition with tags intact, free of make-up stains, deodorant, perfumes, animal hair/scent, cigarette smoke, and obvious wear. Items that are nonother than wearables must be in their original boxes or packages. Shipping and handling costs paid by Moo-Moo Designs are non-refundable and will be deducted from the issued store credit. If item(s) are unable to be resold in their returned condition or are not received within the designated return window, you will be subject to a $5-$10.00 shipping & handling fee for the item(s) to be shipped back to you.    

• Returns for store credit is issued as a one time occurrence and any remaining balanced will be forfeited. Store credit does not expire. 

Am I ELIGIBLE FOR A RETURN?

Item is:

- unworn

- unwashed

- unused

- no makeup stains

- no deodorant stains

- no animal hair

- no smells of smoke

- not a final sale

- within the date ranges specified in the return policy

If you answered YES to all of these, you will be eligible for a return. Please refer to the Return Policy

                                                   Return Item(s) to:

                                          Moo-Moo Designs LLC

                                               P.O. Box 262

                                          Frostproof, Fl 33843

PLEASE INCLUDE INVOICE & REASON FOR RETURN OR A NOT FOLLOWING INFORMATION:

Name, E-Mail, Invoice Number, Item(s) Description, Reason for Return. If you do not include on of these with your return, your store credit processing time might be delayed. Moo-Moo Designs is not responsible for returns lost in transit by USPS or UPS. We advise to redeem a tracking number when shipping back an item.                             
You can always contact us for any return question at moomoodesignsllc@yahoo.com